Shopping information.

Requests and quotes

Submitting an item request is free and does not commit you to a purchase. We check availability before quoting. Your quote will describe the proposed item, total price, estimated arrival and pickup point. Please review it carefully before accepting.

Payment and pickup

For preorders, review your quote and choose full payment or a 50% deposit through secure checkout. We proceed after your initial payment is confirmed. Any remaining balance is payable at pickup by cash, Revolut or bank transfer and must be confirmed before we hand over your order. Collection is free at Molos, Marina or Dasoudi in Limassol. We arrange the exact meeting point and time individually with you. Nearby in Limassol? Contact us to check whether we can bring your order to you free of charge. Availability and timing are agreed individually. Your quote includes an estimated arrival time, which may vary with supplier availability and transport. We will contact you when your item is ready.

Changes, returns and refunds

For eligible online purchases, you can tell us you wish to cancel within 14 days after receiving your goods, without giving a reason. Return the goods within 14 days after telling us. Contact support@hamrowear.com with your order reference to arrange the return. Contacting us is not a requirement to obtain permission to exercise your statutory rights.

Where the statutory withdrawal right applies, we reimburse payments within 14 days of your cancellation notice. We may withhold reimbursement until we receive the goods or evidence that you have returned them, whichever happens first. Refunds use the original payment method unless you expressly agree otherwise without additional fees.

A preorder or deposit does not automatically remove your cancellation rights. Any applicable exception for genuinely personalised goods must be explained before you order. Contact us promptly if you want to change an item, size or colour; changes depend on availability and the stage of your order.

If an item is faulty, damaged or different from its description, contact us with the order reference and details of the problem. Your statutory remedies remain available. If we cannot supply your item, we will arrange reimbursement for the unavailable goods.

Return costs

For eligible change-of-mind cancellations, we refund the price paid for the returned goods and any refundable standard delivery charges. We do not deduct our costs of bringing goods from Nepal.

You pay the direct postage or courier cost of returning change-of-mind items to Hamro Wear in Cyprus. Alternatively, we offer free local return handover in Limassol at a mutually agreed meeting point and time. Contact us to arrange the handover or confirm postal return details; this does not require permission to exercise your cancellation rights.

For faulty or incorrect goods, Hamro Wear covers necessary return costs. Contact us so we can arrange an appropriate return method. Your statutory rights are unaffected.

Your information

We collect the name, mobile number, email, item preferences and optional image you submit to handle your request and arrange your order. Authorised team members can access requests. Product reference images are stored privately. We may contact you by SMS and telephone about your request.

Please avoid uploading identity documents or other sensitive information. To ask about, correct or request deletion of your submitted information, contact support@hamrowear.com. Full privacy and business contact details will be published before public launch.

Privacy and service providers

Arjun Acharya, operating Hamro Wear, is responsible for the personal information used to handle your requests and orders. Our contact details appear below.

We use the contact information, item preferences and reference photos you provide to prepare quotes, fulfil orders and arrange collection or agreed delivery. This processing is necessary to take steps at your request before a purchase and to fulfil your purchase. Required financial records are retained to meet legal obligations. We use access and operational records for our legitimate interest in securing the service and investigating errors or misuse.

Cloudflare provides website hosting, database, image storage and team access services. Google Firebase supports optional Google sign-in, and Google Workspace handles support email. Stripe processes online payments; our application records payment references and status rather than full card numbers. If you contact us through WhatsApp, that service also handles the messages you send.

Signing in does not subscribe you to marketing. Please provide only the information needed for your request, and avoid sending identity documents or sensitive information in product photos.

Your privacy rights

Depending on the circumstances, you can request access, correction, deletion, restriction or portability of your personal information, and object to processing based on legitimate interests. Where processing relies on consent, you can withdraw it without affecting earlier lawful processing. Contact support@hamrowear.com. We may need proportionate information to verify your identity.

You can also complain to the Cyprus Commissioner for Personal Data Protection. You do not have to contact us first to exercise that right.

Cookies and browser storage

Your browser stores your shopping bag and checkout attempt so you can return to them. Sign-in services may use cookies or browser storage to maintain your session. Clearing browser storage may remove your saved bag and sign-in session; it does not cancel an order or payment already recorded.

How long we keep requests

We manually review inactive, unpaid requests after 90 days of inactivity and delete personal details and reference photos that are no longer needed. Ongoing requests and records needed for payments, disputes or legal obligations are excluded from this routine cleanup. This is a manual review process, not automatic deletion.

To ask about your information or request correction or deletion, email support@hamrowear.com. Some records may need to be retained to fulfil legal obligations or resolve a dispute.

Contact Hamro Wear

Operated by Arjun Acharya from home in Limassol, Cyprus.

Contact location: Salamonis Street, 3036 Limassol, Cyprus.

Email: support@hamrowear.com
Phone: +357 95079661
Contact us on WhatsApp

Customer collection is arranged at Molos, Marina or Dasoudi. Please contact us before visiting or sending goods so we can confirm the full return address and arrangements.